Reference

How we protect your account and data

When you open an account on prabujitu login, your information is covered by our legal framework.

Account SecurityData RetentionPayment Verification
prabujitu login How we protect your account and data
REACH US ANYTIME

How to contact our legal and support team

Live Chat Open the chat widget in the bottom-right corner of the lobby.
Email Support Send queries to [email protected]. Include your account ID and a clear description of your…
Phone Verification Line Call +62-811-555-9090 (Monday–Friday, 09:00–18:00 Jakarta time) to verify withdrawal details or confirm account security…
SECURITY AND TRANSPARENCY

How we safeguard your account and rights

Encryption and Storage

All personal data—name, ID number, phone, email and payment details—is encrypted using industry-standard TLS 1.3. We store this information on secure servers with automatic daily backups. Access is restricted to authorised staff only.

Payment Verification

Before your first withdrawal, we verify your identity and match your registered payment method (DANA, OVO, GoPay or QRIS account holder name) against your account profile. This step protects you and us from fraud and money-laundering risk.

Account Access Rights

You can request a copy of all personal data we hold about you within 14 days. You may also request corrections, deletion or export of your data in a portable format, where local law permits. Submit requests via the 'Account Settings' menu or email [email protected].

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. We do not sell your browsing data. You can disable non-essential cookies in your browser settings without losing access to your account.

Data Retention and Deletion

We keep your account data active for as long as you play. After account closure, we retain transaction history for two years to comply with financial law, then delete all personal identifiers. Backups are purged after 90 days.

Dispute Resolution Process

If you dispute a charge or believe an account action was incorrect, contact support within 30 days with transaction details. We investigate and respond within 10 business days. If unresolved, requests can be escalated to our compliance officer.

Your rights, your account, our answers

Your account remains open and your balance is safe. We do not close inactive accounts or charge dormancy fees. When you return, your funds and game history will be exactly as you left them.

Yes. Request a full data export from Account Settings → Data & Privacy, or email [email protected]. To close your account permanently, submit a closure request through the same menu. We process both within 14 days and will not reactivate a closed account without written consent.

Contact support immediately with your withdrawal ID and receipt screenshot. We cross-check the transaction log with the payment network. If DANA or OVO confirms the transfer was received, funds are your responsibility to locate in the app. If the network rejected it, we reissue within one business day.

Email [email protected] with the subject 'Data Request' or 'Unsubscribe'. Include your account ID. For immediate help, open live chat in the lobby (08:00–22:00 Jakarta time). We will honour opt-outs within 48 hours and data requests within 14 days.

You alone control access to your account. Never share your login credentials, PIN or two-factor authentication codes. If you suspect unauthorised access, change your password immediately and contact support. We do not grant third-party access without your explicit, written consent via email.

Yes. All deposits are logged in our transaction database with timestamps. If a technical issue prevents funds from reflecting in your lobby balance, support will restore them from the payment network records within 24 hours. No deposit is ever lost due to platform error.

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) to verify and settle withdrawals, and with legal authorities where required by law. We do not sell or rent your data. Our privacy notice is available in Account Settings and outlines all data-sharing practices in detail.